How Do Special Orders Work?
Please note that all special order items take 10 to 12 weeks to be made from the time of purchase. Your credit card will be charged when a special order is placed. All special order items are final sale and cannot be returned. If you have any questions, please contact Customer Concierge at concierge@judithripka.com.
How Are Products Shipped?
Orders placed by 12:00PM (EST) will generally be shipped out the same business day.* You will be notified via email once your order has shipped. Shipping times can vary based on method chosen and delivery location. We currently do not ship to PO Boxes.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground, 2-Day Shipping, and Overnight Shipping.
Complimentary Expedited Shipping (Contiguous U.S.)
Please note, orders placed after 12:00PM (EST) on Friday, Saturday, or Sunday will be processed the following business day. Saturday, Sunday and holiday delivery is not available. Delivery times are not guaranteed and may vary based upon the carrier as well as the time of year.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
What Is Your Return Policy?
Effective Date: May 2022
We offer complimentary shipping for merchandise purchased through the Judith Ripka Fine Jewelry online store that you would like to return. We will accept returns only for items purchased through the Judith Ripka Fine Jewelry online store that are received back within 14 days from delivery date for a refund or within 30 days from delivery date for an online store credit or exchange. Returns received back after 30 days from delivery date will not be accepted. Returns must be received unaltered, unworn and in original sellable condition and must meet the criteria detailed below. Used merchandise will not be accepted for refund, online store credit or exchange. Special orders, including custom designs, are Final Sale and cannot be returned or exchanged. Please note that shipping charges are non-refundable. Returns are subject to a $10 restocking fee. There is no restocking fee for exchanges.
All returns MUST meet the following criteria:
- No signs of being worn
- All tags must be attached
- All original packaging must be included
Failure to return merchandise as listed above will result in the return being rejected and returned to you without credit. You will be contacted via email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
Once a return arrives at our warehouse, it will take us 10-15 business days to receive, inspect and process. You will be notified via email once your return has been completed.
You should see a refund post to your credit card account within 2-4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
Returns, exchanges, refunds and online store credits may be made at the discretion of Judith Ripka Fine Jewelry.
Return Instructions
To begin your Return or Exchange request for merchandise that meets our Return Policy and to print your complimentary return shipping label, please click on the link below.
https://judithripka.loopreturns.com/#
Should you require additional assistance with your return, you may contact Customer Concierge at concierge@judithripka.com
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to us and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the “My Account” link located in the top of each page. Once you have accessed your account, you can click on the “Account Information” link to update your account information.
